Privacy Policy

Demos Property Services Pty Ltd

Effective date: 19 May 2026

Demos Property Services Pty Ltd (ABN 82 101 271 523), referred to in this policy as "Demos Property Services", "we", "us" or "our", is committed to protecting the privacy of individuals who interact with our business. We respect your right to privacy and handle your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy explains how we collect, hold, use, disclose and protect personal information, how you can access or correct your personal information, and how you can make a privacy complaint. It applies to information collected through our website, by telephone, by email, in person, and through our service delivery.

This policy does not apply to information collected by third parties whose websites or services we link to. If you visit a third party website or use a third party service referenced by us, you should review that organisation's privacy policy before providing any information.

1. What personal information we collect

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not and whether or not it is recorded in a material form. The kinds of personal information we may collect include:

Identity and contact details such as your name, company name, email address, telephone number, residential, billing or service address.
Property and tenancy details relevant to the services we provide, including property addresses, access instructions and service preferences.
Account credentials, where you register for a user account, including your user ID and password.
Payment information, including bank account or credit card details, where you transact with us. Payment card data is processed through PCI DSS compliant payment providers and is not stored in full on our systems.
Communication records, including correspondence, service requests, feedback and records of telephone calls or messages with our team.
Technical information collected automatically when you visit our website, including your IP address, device type, browser type, operating system, referring URL, pages viewed and session data. This information is used for website administration, analytics and security.

We do not generally collect sensitive information. If we need to collect sensitive information for a particular purpose, we will request your consent at the time of collection, unless an exception under the Privacy Act applies.

2. How we collect personal information

We collect personal information directly from you whenever practicable. This includes when you request a quote or booking, register for an account, communicate with us, complete a form on our website, or engage us to provide services.

In some circumstances we may collect personal information about you from third parties, for example from a real estate agent, body corporate, property manager or referrer who has engaged us on your behalf. Where we do so, we take reasonable steps to ensure you are made aware of the collection in accordance with APP 5.

3. Why we collect, hold, use and disclose personal information

We collect, hold, use and disclose personal information for purposes that are reasonably necessary for our functions and activities, including:

Providing property services and related products to you.
Communicating with you about quotes, bookings, service delivery, invoices and follow up.
Managing accounts, processing payments and arranging refunds where applicable.
Responding to enquiries, complaints and feedback.
Administering and improving our website, services and customer experience.
Direct marketing of our services where permitted, with an opt out available in every commercial electronic message in accordance with the Spam Act 2003 (Cth).
Meeting our legal, regulatory, insurance and risk management obligations.

Where you provide personal information about another individual, you confirm that you have authority to do so and that the individual is aware of the matters set out in this policy.

You may deal with us anonymously or under a pseudonym where it is lawful and practicable to do so. In many cases, however, we will not be able to provide services without collecting personal information.

4. Disclosure of personal information

We may disclose your personal information to:

Our employees, contractors and personnel who require the information to perform their duties.
Service providers who assist us with our business operations, such as IT and hosting providers, payment processors, accounting and bookkeeping providers, insurers, professional advisers and marketing platforms.
Third parties you have authorised us to share information with, such as your real estate agent, property manager or body corporate.
Government agencies, regulators, law enforcement or courts, where required or authorised by law.
Any party to whom disclosure is required to protect the rights, safety or property of Demos Property Services, our personnel, our customers or others.

We do not sell or rent personal information to third parties.

5. Disclosure to overseas recipients

Some of the service providers we engage may store or process personal information outside Australia. This may include cloud hosting, email, customer relationship management and marketing platforms operated by reputable providers in jurisdictions including the United States and the European Union.

Where we disclose personal information to an overseas recipient, we take reasonable steps to ensure the recipient handles the information in a manner consistent with the Australian Privacy Principles.

6. How we hold and protect personal information

We hold personal information in both electronic and, where necessary, physical form. Electronic records are stored on secure servers operated by us or by third party hosting providers under contract.

We take reasonable steps to protect personal information from misuse, interference and loss and from unauthorised access, modification or disclosure. These steps include access controls, password protection, network security measures, staff training and confidentiality obligations on personnel and contractors.

We retain personal information for as long as it is needed for the purposes set out in this policy or as required by law. When personal information is no longer needed, we take reasonable steps to destroy or de-identify it.

7. Notifiable Data Breaches

We comply with the Notifiable Data Breaches scheme under Part IIIC of the Privacy Act 1988 (Cth). If we become aware of a data breach involving personal information that is likely to result in serious harm to any affected individual, and we have been unable to prevent the likely risk of serious harm with remedial action, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as soon as practicable.

8. Cookies and website analytics

Our website uses cookies and similar technologies to provide essential functionality, remember your preferences, analyse website traffic and improve user experience. A cookie is a small data file that a website places on your device when you visit.

We may use analytics services, such as those provided by major analytics platforms, that set cookies on your device to help us understand how our website is used. Information generated by these cookies may be transmitted to and stored by the provider on servers located outside Australia.

You can configure your web browser to refuse or delete cookies. If you choose to disable cookies, some features of our website may not function correctly.

9. Direct marketing

From time to time we may use your contact details to send you information about our services, promotions or updates that we believe may be of interest to you. Every commercial electronic message we send will include a clear and functional unsubscribe mechanism.

You can opt out of receiving direct marketing communications from us at any time by using the unsubscribe link in any marketing email, or by contacting us using the details at the end of this policy.

10. Accessing and correcting your personal information

You may request access to the personal information we hold about you, and you may request that we correct any personal information that is inaccurate, out of date, incomplete, irrelevant or misleading.

To make a request, please contact us using the details below. We will respond to your request within a reasonable period, generally within 30 days. In limited circumstances we may decline a request, in which case we will provide written reasons and information about how to complain.

We may need to verify your identity before providing access to personal information. There is no fee for making a request, although a reasonable charge may apply to cover the cost of providing access in certain formats.

11. Your privacy responsibilities

To help us protect your personal information, please:

Keep your user ID and password confidential and do not share them with any other person.
Log out of any account when you have finished using it, particularly on shared or public devices.
Take reasonable steps to protect your devices from malware, including by using current anti-virus software and keeping your operating system and applications up to date.
Notify us promptly if you suspect your account credentials have been compromised.

12. Children

Our services are directed to adults. We do not knowingly collect personal information from children under the age of 16 without the consent of a parent or guardian. If you believe we have collected personal information from a child in those circumstances, please contact us so we can take appropriate steps to delete the information.

13. Complaints

If you believe we have breached the Australian Privacy Principles or have a concern about how we have handled your personal information, please contact us in writing using the details below. We will acknowledge your complaint promptly and investigate it. We aim to provide a substantive response within 30 days.

If you are not satisfied with our response, you may make a complaint to the Office of the Australian Information Commissioner: www.oaic.gov.au, telephone 1300 363 992.

14. Changes to this privacy policy

We may update this privacy policy from time to time to reflect changes in our business, technology, or legal requirements. The current version will always be available on our website with the effective date shown at the top. Where the changes are material, we will take reasonable steps to notify you, including by email where you have provided an email address.

15. Contact us

If you have any questions, comments or requests in relation to this privacy policy or your personal information, please contact:

Privacy Officer